Do I have to pay the return shipping fee?

• We cover the cost if the product is faulty. • If the reason for return is an exchange or dissatisfaction, you are responsible for the shipping cost.

When will the refund be credited to my credit card?

After the refund is approved, it will usually be reflected in your account within 1-7 business days, depending on your bank.

How can I cancel my order?

You can cancel your unshipped order by sending an email to info@kambo.com.tr along with your order number.

Which products cannot be returned?

• Products prepared specifically for an individual • Products that are not suitable for hygiene reasons (such as underwear, headphones, jewelry) • Cosmetic products with opened packaging

The product arrived defective, what should I do?

Contact us immediately at info@kambo.com.tr and share photos of the product. If the product is defective, a free return process will be initiated.

My product arrived but I don't like it, can I return it?

Yes. You can return unused and undamaged products within 14 days.